Washer / Dryer Diagnostic Visit

Cancellation Policy

1. Scheduling and Service Calls Service Fee: A flat service call fee of $100 is required for all on-site appointments. This covers the travel, systematic diagnosis of the appliance, and a professional repair estimate. Fee Waiver: If you choose to proceed with the recommended repair, the service call fee is waived and only the cost of labor and parts will apply. Appointment Windows: We provide a 2-hour arrival window. Our technician will call or text prior to arrival. 2. Cancellation and Rescheduling Notice Period: To cancel or reschedule without penalty, notice must be provided at least 24 hours before the scheduled window. Late Cancellation/No-Show: If an appointment is cancelled with less than 24 hours' notice, or if no one (18+ years old) is present to grant access, a $10 "No-Show" fee will be billed. 3. Parts and Deposits Special Orders: If a repair requires a non-stocked or special-order part, the cost of the part is required before the part is ordered. Non-Refundable Parts: Once a special-order part has been shipped by the manufacturer, the deposit for that part is non-refundable. 4. Customer Responsibilities Accessibility: Please ensure the appliance is empty and easily accessible. For stackable units, please note if they need to be unstacked prior to the technician's arrival. Safety: For the safety of our technicians, please ensure all pets are secured and a person 18 years or older is present for the duration of the service. 5. Payments and Warranty Payment Terms: Payment is due in full upon completion of the service (C.O.D.). We accept [Cash, Check, Credit Card, etc.]. Service Warranty: We provide a 30 warranty on labor. Note: This warranty is voided if the appliance is moved, tampered with by a third party, or damaged due to improper use following the repair.